Holiday Inn Roanoke - Valley View

Very clean accommodations all the way around. I never sleep well when away from home, but the bed, pillows, sheets all were very comfortable and I slept like a baby.

The room was nice.

Beds could use replaced; I was also disappointed in that I was unable to use any discount such as aarp, aaa, or military. I was told that due to an event in the area causing all motels to be completely booked, the Holiday Inn Roanoke, Valley View was not allowing any type of discount. Now that makes no since to me; they allow discounts when only half of the rooms are booked, but none when 100% is booked. Seems to me they made ample revenue to allow the discount.

Good staff support of problems with the room and facilities.

Hotel key did not work properly and I could not print my boarding pass without staff support.

When I first arrived at the check in counter, the lady there saw me coming she went ahead and took a personal call, while I was standing there waiting for her to finish. When I entered the room I found a dead roach under the sink, it was there for two day. Even though housekeeping cleaned. The bed covers itches, and now I'm scratching everywhere.

I stayed there because everywhere else was booked. I had a horrible experience. I will not stay at any Holiday Inn in the future.

Love the pool, the room and the location.

No continental breakfast.

The pool and hot tub the comfort of the room

That you have to pay for breakfast

location to airport and city

Could not get lunch at the hotel restaurant

We checked in very late but the staff didnt give us any problem. The room was a bit dated. We couldn't stop the toilet from flushing. It was running all night. The bed was comfortable. We could control the room temperature which was nice. Overall we had a good night sleep. The check out was fast.

Dated room.

Close to the airport

A bit too expensive for what it offers

Overall our stay was good

There were no dislikes. The pillows had a smell from previous guests

Fast friendly service

Location. And the lady at check out was nice and smiled which we didn't see a lot of that while we were there. I work in the hospitality industry and a smile and making your guests feel important speaks volumes.

Check in... We came right at 4pm and had to wait almost 45 minutes for a room while we watched others after us get checked right in. The lady and a guy spent more time whispering and staring at us waiting in the lobby for a room to open up than anything. Pretty uncomfortable. AND the chlorine in the pool was way too high! My 3 kids as well as other kids there were all crying with burning eyes. My daughters eyes even swelled from the chlorine. Needless to say we left after 30 minutes. Our main reason for staying there was for the pool. For the price...it was a let down.